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bluetooth

HP Recommended
ENVY PHOTO 7855

HP Envy photo 7855  im trying to turn the bluetooth on to print from a phone , but when i switch to on , the screen gets locked with a " Bluetooth Smart is turning on" message . it locks all functions out and i have to unplug to make it print again . no bluetooth 😞

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HP Support Agent
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@er7394

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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HP Recommended

Please help me reset my HP envy 7855 printer that is forever stuck on “Bluetooth smart is turning on” and will no longer print from my iPhone. 

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Bluetooth smart won't turn on and everything gets locked. Looks like I need a reset. How do I do this?

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