blurry printing on black ink cartridge only

[Rebecca12]

I have recently changed my ink cartridge and all of a sudden the black is printing blurry. Colour is fine.

I have tried diagnostics, cleaning the printer heads and printer alignment. 

Can anyone advise what may be the problem? I have tried all the resolution possibilities suggested by hp support assistant.

[DavidSMP]

Hi @Rebecca12,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding issues with printing in black that is blurry. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try printing the print quality report and check?
• Did you make copies directly from the printer?

For now please make 2 copies in black directly from the printer and check if it copies fine.

If it does perform these steps to uninstall the printer and reinstall it.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2sRmB5a and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should do the trick for you.

• If it does not copy in black correct and If you’ve printed the print quality report and performed the required troubleshooting steps from this link: http://hp.care/2hDG2gw  for print quality issues, then either the printer or the cartridge is faulty and needs to be replaced by calling HP phone support.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[Rebecca12]

Hi DavidSMP

Thank you for your assistance. Unfortunately nothing has worked so as the ink cartridge is still under warranty I am goingto take it back to the place of purchase, hopefully for a replacement.

Thanks again for your efforts.

Best regards

Rebecca12

[DavidSMP · Accepted solution]

Hi @Rebecca12,

I reviewed the post comprehensively. You've done great. You've displayed remarkable troubleshooting skills, excellent attitude and immaculate patience to try and get the issue resolved. Kudos to you for a job well done. 🙂 

 Trust me, I've done all I can to assist you, by keeping your best interest in mind. It has been an absolute privilege to share this platform with you. 🙂 I genuinely hope the replaced cartridge does the trick for you and the printer works great and stays healthy for a long time to come. 🙂

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help. Please remember if you as a customer do it, it will motivate us to assist a lot of other customers and churn out more solutions for their benefit.

Thanks and have a beautiful year ahead. 🙂

[Rebecca12]

Hi DavidSMP

The cartridge must have been faulty, the replacement cartridge has done the trick and works great!

Thank you for all your assistance in this matter.

Best regards

Rebecca12

[DavidSMP]

Hi @Rebecca12,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂