brand new 6500e printer getting expired certificate error and showing paused status

[CL1633]

brand new 6500e printer getting expired certificate error and showing paused status. wifi connection is solid and the printer status report shows ready

[Raj_05]

Hi @CL1633,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6555e All-in-One Printer is showing an expired certificate error and is in a paused status despite having a solid Wi-Fi connection, here are steps to address the issue.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. Go to the HP Support website, search for your printer model, and download the latest firmware if available.

Check Date and Time Settings:

• Ensure that the date and time settings on your printer are correct. Incorrect settings can lead to certificate errors.

Reboot the Printer:

• Turn off the printer, unplug it from the power source, wait 60 seconds, then plug it back in and turn it on. This can often resolve temporary glitches.

Restart the Print Spooler Service:

• On your computer, open the Run dialog (Win + R), type services.msc, and press Enter.
• Locate "Print Spooler" in the list, right-click it, and select "Restart."

Reinstall Printer Drivers:

• Go to the HP Support website and download the latest drivers for your printer.
• Uninstall the current printer drivers from your computer, restart your computer, and reinstall the latest drivers.

Verify Wi-Fi Connection:

• Ensure your printer is connected to the correct Wi-Fi network. Verify the network details in the printer settings.

Reset Network Settings on the Printer:

• Go to your printer’s control panel, open the "Network" settings, and choose to reset network settings to default. Reconfigure your Wi-Fi settings after the reset.

Use HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor from the HP Support website. This tool can automatically detect and resolve many issues with printers.

I hope this helps.

Take care and have a good day.

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