can print from iPhone and not from MAC

[cbh20]

I am not sure if this started after an update for Catalina or not.  I get an error on the Mac  Stopped - 'Filter' failed, 1page.  Nothing shows on the printer itself.  I can print from our iPad and our iPhones with no problem.

[asmita6658]

Hi @cbh20

Welcome to the HP Support Community. I'd be happy to assist you with the "Filter Failed" error. 

To better assist you - What’s the application you are trying to print from?

While you respond to that, please try updating the Mac - How to update the software on your Mac

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, try adding the printer using AirPrint - 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.  

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.  

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.  

4.) Click the plus sign click Add Printer or Scanner, click the printer name.  

NOTE: Make sure that the printer Kind is Bonjour or Bonjour Multifunction, or USB. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu. 

6.) Try to print.  

Hope this helps! Keep me posted. 

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