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‎09-08-2020 06:03 PM

HP Recommended
Product: officejet 4630
Operating System: Mac OS X 10.11 El Capitan

I have not been able to clear the carriage jam message on my 4630 printer.  I have re-booted numerous times, there is nothing blocking the carriage from moving.  What do I need to do to clear the message?

1 person had the same question
1 REPLY 1

‎09-11-2020 06:52 AM

HP Recommended

@ddmd, Welcome to the HP Support Community!

 

Make sure there are no papers stuck inside the printer. refer to the steps from this document - Paper Jam Error

To resolve a carriage jam issue, perform the steps from - 'Carriage Jam' or 'E3' Error Displays

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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