can't print A9 (5.75" x 8.75") envelopes with hp 9012

K-8765 · ‎12-08-2020

Envelope prints but addresses are about 2" too far to the right. How do I do this?

Dragon-Fur · ‎12-08-2020

@K-8765

Make sure all the settings agree that you are creating the A9 size custom envelope.

Check / Adjust the Feed - Feed depends having loaded the envelope correctly.

Reference User Guide Pages 28-30

Right after changing / loading paper,

Tell the printer about the paper / paper size

Check / Adjust / Retain the Paper at the Printer Display Panel

Note: This option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:

If the size of your Paper Size is not in the Drop-down menu,

If the selection is available in the list:

Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

Note: This option is not applicable to printers connected via a USB printer cable (no network connection).

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE: Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

NOTE: EWS is also available in HP Smart

Set the Preferences - Windows

Note: Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes

Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

NOTE - Make changes to a Shortcut

Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
Scan Menu for HP Scan >> If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
Click OK to save the setup

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When all else is "OK", you do have the option to move the return / delivery address location.

Example

Rabbits_and_Chickens_Test_Envelope_A9

Printer Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9012 All-in-One Printer

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Dragon-Fur