cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
1 0 0 0
Message 1 of 2
52
Flag Post

can't print wirelessly

HP Recommended
Envy 7640
Microsoft Windows 10 (64-bit)

I installed a new hard drive and now I can't print wirelessly.  The printer still works fine wirelessly with another computer that we have.  When I try to print a test page, it says that it failed to print.  Another interesting thing is nothing is left in the queue.  I have installed and reinstalled the printer.  I have checked the driver and made sure it is up to date.  If i access the printer over the internet with the web location, it prints fine.  Any ideas??

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,680
Message 2 of 2
Flag Post
HP Recommended

@mlfowler

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity.

 

Appreciate you trying the steps. Don't worry, I'm here to help! 

 

Let's try these steps -

 

Solution# 1 Network Restore -


On the printer's control panel - 
1) Touch the "Wireless icon". 
2) Touch the "Settings" icon. 
3) Select "Restore Network Settings". 
4) Select "Yes". 

 

Solution# 2 Reboot the devices -


1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

 

Solution# 3 Run Wireless Wizard - 


On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. 

 

If the issue still persists, try solution# 4 and 5 -

 

Solution# 4 HP Print and Scan Doctor -


Click on this link to download and run HP Print and Scan Doctor from here.

 

Solution# 5  Re-install the printer drivers -


1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type 
and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.


Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation