can't print wirelesslyfrom pc

[OriJoseph]

hello,

I have deskjet ink advantage 3835 printer and I can't print wirelessly from my PC.

I'm using hp smart app on my phone and laptop and it works with no problem.

my windows 10 is updated to the latest version both on my PC and on my laptop (version: 1909, OS build version: 18363.657).

I tried using the hp smart app on my PC and I succeed installing and setting the printer, but when I tried to print a document I get the error "the printer couldn't print Simple pdf print".

I tried uninstalling the printer's driver (removing it from "device manger", "devices and printers" and "print server properties") and installing the driver from https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-ink-advantage-3830-all-in-one-printer-se...    (I tried almost every driver there, including the softare utility, 163.5MB)  but it didn't work, I got to the "register product" window, I closed it and ran the "HP Print and Scan Doctor for windows" , and after the printer didn't printed the "test-print" It says "there is a problem with your software that cannot be fixed by this tool. remove the software by clicking "uninstall", reinstall the software with the product CD or by downloading the latest Full Feature software from HP customer care", whice I already did.

I beleive that the problem is either some printer setting on my PC, or that the driver isn't suitable for my PC.

please let me know what can I do make it work, or at least find out what the problem is.

thank you,

ori.

[Betty0610]

@OriJoseph

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[OriJoseph · Accepted solution]

hey betty0610.

thank you for your time.

as I wrote in the post, I already did all those things (running  Scan Doctor, and reinstalling everything).

fortunately I managed to find and fix the problem,

the connection to the wireless printer is done by TCP protocol, so in order to connect to the printer the OS needs to assign a port for the IP of the printer.

the problem was that windows 10 assigned a virtual port (called WSD) and sent the printing requests to this port, but this port caused troubles and did not send the request to the printer IP.

I changed the setting of the  printer , in the device manger, to send the printing requests to the printer's IP address and it worked.

thank you for your help.

Ori Joseph.

[OriJoseph]

this is what I changed,

control panel -> hardware and soudn -> device and printers

selected the printer -> properties -> "ports" tab

you can see the WSD port above the selected port, this is the port that caused troubles.

I added port with the printer's IP address and selected it.