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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Confused57
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can't print

HP Recommended
HP Office Jet 5200 all-in-one series
macOS 10.14 Mojave

My HP 5200 series is connected to my iMac with power and when I say "print" it says "not connected to computer"

 

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Confused57,

 

I'd like to help!

 

To assist better -

  1. How is the printer connected to your device Wifi or USB?
  2. Is there an antivirus software installed on your Mac?

If wireless,

 

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. Is the printer connected to a home or public network?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  4. What is the distance between the router and the printer?
  5. Are the printer and Mac connected to the same network?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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