• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-18-2021 12:35 PM

HP Recommended
Product: HP Office Jet 5200 all-in-one series
Operating System: macOS 10.14 Mojave

My HP 5200 series is connected to my iMac with power and when I say "print" it says "not connected to computer"

 

1 REPLY 1

‎01-21-2021 03:28 AM

HP Recommended

Hi @Confused57,

 

I'd like to help!

 

To assist better -

  1. How is the printer connected to your device Wifi or USB?
  2. Is there an antivirus software installed on your Mac?

If wireless,

 

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. Is the printer connected to a home or public network?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  4. What is the distance between the router and the printer?
  5. Are the printer and Mac connected to the same network?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.