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What I did:
Thanks for any help.
@Johnny581, Welcome to the HP Support Community!
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Uninstall and Re-install the HP Smart app from the Microsoft store.
If the issue persists, use the HP Scan Extended app to scan and check if that helps.
Click here to download the app.
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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