cannot print connect printer to HP instant print status error message error message

[melgez]

8620 printer wont print,,,,it is infact connected to the internet

it says cannot print connect printer to HP instant print status error message

[Raj_05]

Hi @melgez,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP Officejet Pro 8620 is facing connectivity issues, specifically related to HP Instant Ink. Here are some steps you can take to troubleshoot the problem.

Check Network Connection

• Ensure the Printer is Connected to the Network: Print a network configuration page from the printer's control panel to confirm it is connected to your Wi-Fi network.
• Restart the Printer and Router: Power off the printer and unplug it for about 60 seconds. Restart your Wi-Fi router. After the router is back up, plug the printer back in and power it on.

Verify Instant Ink Status

• Check Instant Ink Account: Log into your HP Instant Ink account to ensure that your subscription is active and there are no issues.
• Printer Status in the HP Smart App: Open the HP Smart app on your computer or mobile device and check the printer's status.

Update Printer Firmware

• Firmware Update: Ensure that your printer has the latest firmware. You can check for updates through the HP Smart app or directly on the printer's control panel.

Reconnect the Printer

• Reconfigure Wi-Fi Settings: If the printer still shows a connection issue, you may need to reconnect it to your Wi-Fi network:
  • On the printer's control panel, go to Setup > Network > Wireless Setup Wizard, and follow the prompts to reconnect to your Wi-Fi network.

Clear Print Jobs

• Cancel Pending Print Jobs: If there are jobs stuck in the print queue, it can prevent new print jobs from being processed. Clear any pending jobs from the print queue on your computer.

Reset the Printer

• Factory Reset: If none of the above steps work, consider resetting the printer to factory settings:
  • On the control panel, go to Setup > Printer Maintenance > Restore Factory Defaults. Note that this will erase any custom settings.

Test Printing

• After following these steps, try printing a test page to see if the issue is resolved.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support