cannot print monthly statements

[Graywolf4N1]

Been trying to download my monthly statement from my HP account, but after I click on download it just comes back to the page for downloading the monthly statements.

[Irfan_06]

Hi @Graywolf4N1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

If you're unable to download your HP Instant Ink monthly statements, the issue could be related to your browser, cache, or the website itself. Here are steps to resolve the problem:

1. Clear Browser Cache and Cookies

• Open your browser settings and clear cache and cookies.
• Reload the HP Instant Ink website and try downloading the statement again.

2. Try a Different Browser

• If you're using Chrome, try switching to Firefox, Edge, or Safari (or vice versa).
• Log into your HP Instant Ink account and attempt the download.

3. Disable Browser Extensions

• Some extensions, like ad-blockers or script blockers, might interfere with downloads.
• Disable extensions temporarily and retry the download.

4. Use Incognito/Private Browsing Mode

• Open a private browsing window in your browser and log in to your HP account.
• Attempt to download your statement.

5. Check for Website Issues

• Visit HP’s Service Status Page to check if there are issues with the HP Instant Ink service.
• If the service is down, try again later.

6. Download on a Different Device

• Try accessing your account on another device, like a smartphone, tablet, or different computer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support