cannot print

[JohnCT123]

I cancelled my HP Instant Ink subscription.  I bought a new toner cartridge.  Now I cannot print.

[Hawks_Eye]

Hi @JohnCT123 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP LaserJet M110we is still recognizing the Instant Ink subscription restrictions, even after switching to a new toner cartridge. Here’s how to resolve this:

Check for Instant Ink Restrictions

• If you were using Instant Ink cartridges, they stop working after cancellation.
• Ensure you’ve installed a regular HP toner cartridge, not an Instant Ink one.

Use Genuine HP Toner

• HP printers require genuine HP toner cartridges for optimal performance.
• Third-party or refilled cartridges may cause errors or fail to print.
• If unsure, check HP’s official toner compatibility here.

Restart the Printer & Computer

• Turn off the printer and unplug it for 60 seconds.
• Restart your computer and reconnect the printer.

Reset the Printer

• On the printer’s control panel, go to Setup > Printer Maintenance > Restore Defaults.
• This clears any lingering Instant Ink settings.

Update the Firmware on an HP Printer

• HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes.
• Update the firmware regularly to get the most out of your printer.
• Click on the link below for instructions on how to update the firmware of your printer:
  HP Firmware Update Guide

Reconnect to HP Smart

• Open the HP Smart app and ensure the printer is properly connected.
• If prompted, remove the Instant Ink account from the printer settings.

Let me know how it goes!
 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye