cant copy from printer touch screen, starts then immediately cancels itsself Will copy from laptop.

[VHD2]

Have HP Envy 5530 All in one printer. It will not copy when using the printer touch screen. It will copy from the laptop command but not the printer touch screen. It starts to but then immediately cancels itself.

[Raj_05]

Hi @VHD2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5530 All-in-One printer is not copying when using the printer's touchscreen but copies fine when initiated from your laptop, there might be a few things you can try to troubleshoot the issue.

• Restart the Printer: Sometimes, a simple restart can resolve temporary issues. Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on again.
• Check for Error Messages: If there are any error messages displayed on the printer's touchscreen when you try to copy, take note of them. They can provide clues about what might be causing the issue.
• Update Firmware/Software: Ensure that your printer's firmware and software are up to date. Sometimes, outdated firmware or software can cause compatibility issues.
• Reset the Printer: Try resetting the printer to its default settings. You can usually find this option in the printer's settings menu. Resetting the printer can sometimes fix software glitches causing the copying problem.
• Check Paper and Ink Levels: Make sure there is enough paper in the printer's paper tray and that the ink cartridges have sufficient ink to complete the copying process.
• Clean the Scanner Glass: If the scanner glass is dirty or has smudges, it can affect the quality of copies. Use a soft, lint-free cloth to clean the scanner glass carefully.
• Perform a Power Cycle: Turn off the printer, unplug it from the power source, and disconnect any cables connected to it. Wait for a few minutes, then reconnect everything and turn the printer back on. This can sometimes clear up temporary issues.

By following these troubleshooting steps, you should be able to identify and resolve the issue preventing your HP Envy 5530 printer from copying via the touchscreen.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support