cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Tmconrad1
New member
1 0 0 0
Message 1 of 2
60
Flag Post

carriage stuck

‎01-02-2021 11:26 AM

HP Recommended
Product: Officejet 4622

Carriage Jam error.

Carriage is stuck on right side.  Tried resetting by unplugging and plugging back in.

Reply
(1)
Category:
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
17,170 17,169 1,152 1,365
Message 2 of 2
Flag Post

‎01-11-2021 08:22 AM

HP Recommended

@Tmconrad1, Welcome to the HP Support Community!

 

I understand you are not able to print as the carriage is stuck. Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays

 

Also, check for any paper jams inside the printer - A 'Paper Jam' Error Displays on the HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Advant...

 

If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation