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carriage stuck

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Officejet 4622

Carriage Jam error.

Carriage is stuck on right side.  Tried resetting by unplugging and plugging back in.

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HP Support Agent
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@Tmconrad1, Welcome to the HP Support Community!


I understand you are not able to print as the carriage is stuck. Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays


Also, check for any paper jams inside the printer - A 'Paper Jam' Error Displays on the HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Advant...


If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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