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cartridge error

HP Recommended
PHOTOSMART 5520
Microsoft Windows 7 (32-bit)

My printer is giving me a bad cartridge or misaligned cartridge error.  Changed cartridges etc.

Can not continue

 

1 REPLY 1
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HP Recommended

@MARTY138

 

Welcome to the HP support community.

 

Clean the electrical contacts

  1. Open the door to access to the cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the tab on the cartridge indicated by the error message, and then pull the cartridge from its slot.

       CAUTION: 

    Clean the cartridges one at a time. Do not leave a cartridge outside of the printer for more than 30 minutes.

    Removing a cartridge from the carriage

  4. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

    Copper-colored cartridge contact

  5. Place the cartridge to the side, with the contacts facing upwards.

  6. Wipe the contacts inside the printhead with a lint-free cloth.

    The printhead contacts

  7. Insert the cartridge into its slot, and then press down on the cartridge until it snaps into place.

  8. Repeat these steps for any other cartridges indicated in the error message.

  9. Close the front door and cartridge access door.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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