cartridge jam error continues after replacing ink hp desk jet ink advantage 3835

[natasha0181]

cartridge jam error continues after replacing ink hp desk jet ink advantage 3835

[Raj_05]

Hi @natasha0181,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you continue to experience a cartridge jam error on your HP DeskJet Ink Advantage 3835 after replacing the ink, you can follow these steps to troubleshoot and resolve the issue.

Ensure the Carriage Moves Freely:

• Turn on the printer.
• Open the exterior and cartridge access doors.
• With the printer powered on, disconnect the power cord. This will allow the carriage to be moved manually.
• Use a flashlight to inspect the cartridge pathway for any obstructions or torn paper pieces.
• Manually move the carriage left and right to ensure it moves freely without obstruction.
• Close the cartridge access and exterior doors.
• Reconnect the power cord, and turn the printer back on.

Check for Proper Cartridge Installation:

• Ensure that the ink cartridges are properly installed. Remove and reinstall them carefully following the printer's guidelines.
• Make sure that protective tapes on the cartridges have been removed before installation.

Clear Any Additional Obstructions:

• Inspect underneath the printer, as well as the paper input and output trays for any foreign objects or paper pieces.

Reset the Printer:

• Press the power button to turn off the printer. If it does not turn off, unplug the power cord from the printer.
• Unplug the power cord from the power source.
• Wait for at least 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

I hope this helps.

Take care and have a good day.

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