cartridge light flashing after switching to new black cartridge

[Midwestsartech]

I have an HP L411 mobile printer, black ink was low so I bought a new black cartridge, (98) I opened the cartridge box and it says 96/98 black cartridge, placed in the printer, now cartridge light is flashing and printer will not print, tried the remove power cord reset trick, it still flashes and will not print

[Nal_NR]

Hi @Midwestsartech,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with cartridge errors.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for tape and clean the cartridge if necessary

Check for protective tape and reinstall the cartridge, then clean the contacts on the cartridges and in the carriage if the error still appears.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message from the carriage.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

Holding the cartridge so that you touch plastic parts only, remove any protective tape that might be on the contacts.

CAUTION:

Do not touch the ink nozzles or the copper-colored electrical strip with your fingers. These parts are fragile.

Reinstall the cartridges and see if the error goes away.

If the error still appears, remove the cartridges again for cleaning.

Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

Repeat these steps for the other cartridge if it was indicated in the error message.

Close the door or lid to the cartridge access area.

If the error persists, clean the cartridge and carriage contacts a second time.

Click here for the remaining steps. 

If the above steps do not work, then this could be a hardware issue. 

Hope this helps! Keep me posted for further assistance.
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