cartridge light on after installing new cartridge

[brennerL]

Sequoia 15.5

the light remains on and prevents printing. the cartridges in the printer were installed about a month ago and were still good. I've installed brand new cartridges with no results

[Hawks_Eye]

Hi @brennerL 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation clearly. When the light stays on and printing is blocked—even with new cartridges—it’s often tied to a cartridge recognition issue or a setup interruption. 

Let’s walk through a few steps that can help restore normal printing on your HP DeskJet 2852e:

Step 1: Power Reset the Printer

This clears temporary errors:

1. With the printer turned on, unplug the power cord from the back.
2. Unplug it from the wall outlet.
3. Wait at least 60 seconds.
4. Plug it back in directly to a wall outlet (avoid surge protectors).
5. Turn the printer back on.

Step 2: Check for Cartridge Errors

If the cartridge light is blinking or an “E” appears on the display:

• Open the cartridge access door.
• Remove both cartridges.
• Inspect for any protective tape still covering the copper contacts or ink nozzles.
• Reinsert the cartridges firmly until they click into place.

You can also refer to HP’s cartridge troubleshooting guide for blinking light patterns and error codes.

Step 3: Clean Cartridge Contacts

Even new cartridges can have contact issues:

1. Power off and unplug the printer.
2. Use a lint-free cloth slightly dampened with distilled water.
3. Gently clean the copper-colored contacts on the cartridges and inside the printer.
4. Let everything dry for 10 minutes before reinstalling.

Step 4: Update Firmware

Outdated firmware can block cartridge recognition:

• Visit the HP DeskJet 2852e support page.
• Download and install the latest firmware for your operating system.

Step 5: Check for Setup Incompletion

If the printer was never fully registered or setup:

• Open the HP Smart app and check for any alerts or setup prompts.
• If prompted, complete the setup to unlock full functionality.

Let me know what the printer’s display shows after these steps—especially if any lights blink or error codes appear. I’ll guide you through the next step based on that.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Hawks_Eye]

@brennerL 

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 😊

Take care, and have an incredible day ahead! 

Regards, 

Hawks_Eye