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‎06-28-2020 08:41 PM

HP Recommended
Product: HP OFFICEJET 3860

Just purchased 3860.  Out of the box today.  I am connected to wifi.  Installed ink. Now I have the "carriage jammed" error, and install ink cartridges message. On the app it says when I checked the supply status both of the cartridges are what looks like empty.  Also said cartridge missing.  The cartridge is stalled on the right side and I am not able to move it at all. I have tried all of the trouble shooting suggestions. Unplug, plug  into the wall, that sort of thing.  It can't be jammed because I haven't even put paper in it yet.

 

Could this thing be out of ink and that's why it's stalled and missing?  I have seen horror stories about having to purchase ink subscription.  Please don't tell me that I have to sign up for this because when I purchased it from Amazon it said the subscription was optional.  Is HP holding my printer "hostage"?????

 

Anyone...anyone?????.😒

 

3 REPLIES 3

‎07-02-2020 11:36 AM

HP Recommended

Hi @TRIVIAHO

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 Instant ink service is optional, please try below suggestions-

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document - 'Carriage Jam' or 'E3' Error Displays and Cartridge error 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎07-03-2020 06:49 AM

HP Recommended

Hi,

 

I have tried all of the suggestions.  The carriage still won't move.  It is stalled on the right side.  I can't get it out.  If I have inserted the cartridges incorrectly,  I don't know if I have done that. How do I get them out?

 

I need to use this printer soon.  Can you  please help?

 

Thank you,

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‎07-04-2020 07:53 AM

HP Recommended

@TRIVIAHO, that's unfortunate. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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