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‎11-24-2024 11:42 AM

HP Recommended

the indicated cartridges are not communicating  with the printer, if the problem persist, replace the cartridge  hp 5075. i have tried all fixes 

updated firmware

replaced with new ink, used ink which is original.

clean contacts on ink and hp cartridge connectors.

 

The issue is only with the black cartridge. if i remove the black printer works with colour only.

 

i need to know how to fix this issue. i am a technician so i can preform repairs but need to know what is exactly causing the issue.

 

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‎11-25-2024 10:13 AM

HP Recommended

Hi @Kendelh,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the printer hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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