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HP ENVY Photo 7155
Mac OS X 10.11 El Capitan

I changed my paper size to 4x6, but now I can't change it back to letter size.  It is not an option.

1 REPLY 1
HP Recommended

@geauxscents, Welcome to the HP Support Community!

 

Which app are you trying to print from?

 

Open the paper tray, reinsert the papers, adjust the paper width guides.

Close the tray and you will get a prompt on the printer screen to choose the paper type and paper size.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

To know how to change the paper size from your MAC, refer to Print Settings Guide.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.