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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
What you may be getting is toner pickup and redeposit due to the toner not being bonded fully to the page. This typically does not require cleaning but rather making sure that you have the paper type on the printer set for heavy or cardsstock paper type to ensure that the fuser is hotter and the printer runs slower. This issue is also more common with non-HP toner. Can you post a sample?
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Clean what? outside? inside? You need to be more specific. If you had a toner dump, you require a proper vacuum cleaner to remove toner. Do not use compressed air as this can drive toner into the optical system and result in print defects.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
2
0
0
HP Recommended
HP Recommended
What you may be getting is toner pickup and redeposit due to the toner not being bonded fully to the page. This typically does not require cleaning but rather making sure that you have the paper type on the printer set for heavy or cardsstock paper type to ensure that the fuser is hotter and the printer runs slower. This issue is also more common with non-HP toner. Can you post a sample?
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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