code # OX61011bed

[mel60]

Just started having issues with printer not always printing. Error message "There is a problem with the printer or ink system. Turn print off, then on. If problem persists contact HP. Ox61011bed "    I put in new blue cartridge. It still prints.but will stop after a print job and show the above message but when I hit the "ok" button I can usually print again. It keeps doing the ink check thing..like back and forth a couple times. Also new message "do not use a power strip or wall switch to shut down. All equipment hooked up separately to a power strip. I use the off button on the printer screen. 

[ps: I know I have Windows 10 but beyond that have no idea and don't know where to look.]

Thanks for any help. Grannie 

[Kumar0307 · Accepted solution]

@mel60, Welcome to the HP Support Community!

This is an issue with the printhead of the printer. Kindly perform the steps mentioned in this document - 'Printer Failure' Error

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[mel60]

Kumar thank you for the directions. I actually had done similar but did all again according to your advice.  There was a Lot of ink at the right end of the carriage. I sopped it up best I could. I believe the issue may be the 'part' at end of carriage that takes the ink from the cartridge. The cartridge is fine with no leaks. Seeing that this unit is out of warranty and per reading looking it up the other day found out that no replacement parts are available anymore.  Thie unit still prints but does stop and reset every so often.  I will start looking for a new unit.  Again, thanks for the assist.