color cartridge problem

[Macindean]

Keep getting the error message to remove and reinstall the ink cartridge. Traced it to the color one. Cleaned the contacts on cartridge and the printer, but still the same. Can print with just the black installed as it will print a test page with just it in the printer.. Am on the instant ink program. From what I have been reading, I think I need a new color cartridge.

[Kumar0307]

@Macindean, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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