computer and printer (HPenvy450) are connected to network. Printing does not work: notoner/ink

[eettafel]

HPENVY450. Cannot print. get the message No toner/ink

[Raj_05]

Hi @eettafel,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "No toner/ink" message suggests that your HP Envy 450 printer might not be detecting ink cartridges, or there could be a cartridge recognition issue.

Here are some steps to try.

Check Cartridge Compatibility: Ensure you're using compatible ink cartridges for the HP Envy 450. This model typically uses HP 61 or HP 301 cartridges, depending on the region.

Remove and Reseat Cartridges:

• Open the printer cover to access the cartridges.
• Remove each cartridge and inspect it for any protective tape that might still be on the nozzles; remove any if present.
• Reinsert the cartridges firmly into their slots until they click into place.

Clean Cartridge Contacts:

• Power off the printer.
• Gently clean the copper contacts on the cartridge and the corresponding contacts inside the printer with a lint-free cloth slightly dampened with distilled water.
• Let everything dry before reinserting the cartridges and turning on the printer.

Check Ink Levels: Use the HP Smart app or the printer's control panel to verify if it shows the ink levels correctly. If it doesn’t, there may be a communication issue between the printer and cartridges.

Firmware Update: Check for any available firmware updates for your printer model. Updated firmware can sometimes fix recognition issues with cartridges.

Reset the Printer: Unplug the printer while it’s on, wait for a minute, then plug it back in. This can sometimes reset the printer's connection to the cartridges.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support