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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
steven74
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computer not reading printer as far as having paper

HP Recommended
hp envy photoshop 7800
Microsoft Windows 10 (32-bit)

new computer. hp smart app says my printer is out of paper. it has paper in it.

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praveenbv
HP Support Agent
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Hi@steven74,

 

Thank you for joining the HP Support Community

 

 

I understand you are getting an error a paper tray is open on your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Try updating the printer firmware and check if it helps.

 

Link to update the printer firmware.

 

I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, click on this link:  for Out of Paper.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, which'll help us and others see that we've got the answers!

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