constantly showing an exclamation but only when my black cartridge is in and printing blank pages

[SamanthaRose111]

My deskjet printer is constantly showing an exclamation point and the information button lighting up. Only printing blank pages

[zoey7886]

@SamanthaRose111, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are some troubleshooting steps you can try to resolve the issue with your HP DeskJet Plus 4155:

Check Cartridge Installation:

• Power off your printer and remove the black cartridge.
• Inspect the cartridge for any protective tape or packaging that might not have been removed.
• Reinsert the cartridge firmly to ensure it’s seated properly.

Clean Cartridge Contacts:

• Use a lint-free cloth slightly dampened with distilled water or isopropyl alcohol to gently clean the electrical contacts on both the cartridge and inside the printer.
• Allow everything to dry completely before reinstalling.

Run a Printhead Cleaning:

• Use your printer’s built-in maintenance utility to perform a printhead cleaning. This can help if the nozzles are clogged, which might be causing the blank prints.

Test with a Replacement Cartridge:

• If available, try a different black cartridge. Sometimes a cartridge may be defective even if it’s new, leading to the error indication and blank pages.

Reset the Printer:

• Turn off the printer, unplug it from the power source, wait for about a minute, and then plug it back in. This can help clear temporary errors.

I hope this helps!  

Take care, and have an amazing day!  

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Regards,