continuous ink error

[cmccresco]

printer started giving and "Continuous ink system detected error. I did not change ink to prompt the error happen mid print job. I tried replacing the ink and nothing will work. 

[Hawks_Eye]

Hi @cmccresco 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Please try the step below and let me know if this helps.

Power Reset.

Let's do a power reset on your printer by following the steps below.

Press the Power button to turn on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

Manually clean the cartridges.

Turn the printer on.

Open the door to access the cartridges.

Wait until the carriage stops moving before you continue.

Remove the cartridge from its slot, holding it by its side.

   CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge and the electrical contacts located inside the printer.

Wait 10 minutes for the contacts to dry.

Reinsert the cartridge.

Close the cartridge access door.

If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye