cyan and blue empty but they are replaced 9010e

[stars13]

I have an HP officejet 9010e. I have a message of c and y cartridges empty.  I purchased original HP cartridges 963 and replaced them, but now I get a supply system problem. These are original cartridges and they have ink in them.

[Max3Aj]

Hi @stars13, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Your HP OfficeJet 9010e is flashing a frustrating "Supply System Problem" message, even after you've swapped in fresh, original HP 963 cartridges. Let’s troubleshoot this step by step and get your printer back in action.

1. Verify Cartridge Authenticity

Since you are using original HP 963 cartridges, ensure they are not setup cartridges (marked with "SETUP" on the label).

2. Reseat the Cartridges

Remove all cartridges from the printer.

Power off the printer and unplug it from the wall for at least 2 minutes.

Clean the cartridge contacts with a dry lint-free cloth.

Reinsert the cartridges one by one, ensuring they click into place.

Close the door and restart the printer.
 

3. Update Firmware

HP regularly updates printer firmware to improve performance and fix bugs.

Go to HP Support and check for firmware updates for your printer.

If the printer is connected to Wi-Fi, you can update it via Settings > Printer Updates.

4. Perform a Hard Reset

With the printer turned on, unplug the power cord from the back.

Unplug it from the wall for 60 seconds.

Plug it back into the wall directly, not through a surge protector.

Reconnect the power cable to the printer and turn it on.

5. Clean the Printhead (if applicable)

If you had previous ink issues, the printhead may be clogged.

Run a printhead cleaning cycle via Settings > Printer Maintenance > Clean Printhead.

6. Try Different Cartridges

If possible, try using another set of original HP 963 cartridges to rule out defective ones.

If you have Instant Ink cartridges, ensure they are properly installed.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support