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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
xarmakon
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Message 1 of 2
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don't print word documents

HP Recommended
Hp Deskjet plus ink Advantage 6475
Microsoft Windows 10 (32-bit)

Hello, i have an Hp Deskjet Plus Ink Advantage 6475 printer and it doesn't print  word, excell or powerpoint documents. It prints only pdf and pictures. When i hit the print button it says " the printing from word it's not possible because of a problem at printer's settings". I read a lot at the community but i did not find a solution..i am desperate.. i would be glad if you can help me find the problem..Thank you!

 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @xarmakon,

 

I'd like to help!

 

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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