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    Information
    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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download update

HP Recommended
envy 7645
Microsoft Windows 10 (64-bit)

Trying to download an update for my envy 7645     will not activate     says internet not working...... but it is........

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @RonLC,

 

I'd like to help!

 

To better assist you - 

 

  1.  What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  2.  What is the status of the wireless light on the printer, steady or blinking?
  3. Is your printer connected to a home network or public network?

To update firmware refer to- HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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