envelopes are printing with fragmented letters on my new HP 8015e printer

[Toes]

envelopes are printing with fragmented letters on my new HP 8015e printer

[TejaswiniM]

Hi @Toes, Welcome to HP Support Community!

Please ensure you are selecting the correct paper type, size before printing?

If the issue persists try reinstalling the printer driver

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer

Download the full feature software from Hp website and follow the on-screen instructions.

Hope this helps! Keep me posted.