envy 4520 printing red instead of black

[nwnittany49]

Recently my 4520 has started to print only red when I want to print black. I get around this by removing the color cartridge. This is not a good solution however. Under the copy screen, I select "Start Black" when doing a copy. That does not resolve the situation.

[Sunshyn2005 · Accepted solution]

Hi @nwnittany49, and welcome to the HP Forums! 

I would be happy to help you with your Envy 4520. I understand from your description that the printer will not print black when you have both cartridges installed, and instead it prints red. Please use the following document to troubleshoot the issue and let me know the outcome of your efforts: HP Printers - Color or Black Ink Not Printing.

If this resolves the issue, I kindly ask that you click the Accept as Solution button below so others can see that your post is solved. Thanks. 

Cheers!

[nwnittany49]

I did a Print Quality Diagnostics and the print showed Cyan as missing. So I selected to clean cartridges. The Diagnostics showed the same, but printing black does print only black now.

[EsskaW]

The link to this troubleshooting document is broken (HTTP 404). It seems to be broken in more than one HP Envy support thread.

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

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