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Message 1 of 2
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Flag Post

envy 5530 WON'T FEED PHOTO PAPER

HP Recommended
Microsoft Windows 10 (64-bit)

My printer behaves as if my paper is too heavy (jams after feeding 3 inches) but it's within specs posted on this forum:

68lb, 255 g/m2, 10 mil, 8.5 x 11 glossy inkjet photo paper

 

not sure if I've ever successfully printed this photo paper in the past (rarely use photo paper)

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bcrozierw, Welcome to HP Support Community!

 

I see that you're unable to print on photo paper, help me with the following details for further assistance-

  • Are you able to print on regular plain paper?
  • Have you tried a different photo paper?
  • Have you checked the paper tray settings on the printer after changing the paper?

Keep me posted.

TEJ1602
I am an HP Employee

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