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Message 1 of 2
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err message problem with product or ink system

HP Recommended
office jet pro 8600
Microsoft Windows 10 (64-bit)

was using other ink not hp 

Just installed new hp cartridges and printer acknowledge the 4 cartridges 950 & 951

It still gives me the error message

Watched you tube and did almost every thing except flushing the head.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP support community.


Update the printer firmware

Here are the steps:- Click here


Remove and reinsert the ink cartridges

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

    Animation of replacing the ink cartridges

  4. Repeat these steps for the other three ink cartridges.

  5. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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