cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
60
Flag Post

err message problem with product or ink system

HP Recommended
office jet pro 8600
Microsoft Windows 10 (64-bit)

was using other ink not hp 

Just installed new hp cartridges and printer acknowledge the 4 cartridges 950 & 951

It still gives me the error message

Watched you tube and did almost every thing except flushing the head.

1 REPLY 1
HP Support Agent
HP Support Agent
24,500 24,386 1,352 1,437
Message 2 of 2
Flag Post
HP Recommended

@paulw75

 

Welcome to the HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Remove and reinsert the ink cartridges

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

    Animation of replacing the ink cartridges

  4. Repeat these steps for the other three ink cartridges.

  5. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation