erreur code OXC4EB8O24

[jo02-07-1951]

codE ERREUR SUR MON IMPRIMANTE hp envy 6230 : OXC4EB8024

[Raj_05]

Hi @jo02-07-1951,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code OXC4EB8024 on your HP Envy 6230 printer typically indicates a hardware issue with the printer's ink system or carriage assembly. Here are some steps to troubleshoot and resolve the issue.

Reset the Printer

Performing a reset can clear temporary glitches:

1. Turn off the printer using the power button.
2. Unplug the power cord from the printer and the wall outlet.
3. Wait for at least 60 seconds.
4. Plug the power cord back into the wall outlet and the printer.
5. Turn the printer back on.

Check for Paper Jams or Obstructions

• Open the printer and inspect for paper jams or debris in the carriage area or rollers.
• Remove any visible obstructions carefully.

Inspect and Reinstall Ink Cartridges

1. Open the printer access door and wait for the cartridge carriage to stop moving.
2. Remove the ink cartridges and check for:
   • Damaged contacts.
   • Residue or ink buildup on the electrical contacts.
3. Clean the electrical contacts with a lint-free cloth slightly dampened with distilled water.
4. Reinsert the ink cartridges firmly.

Perform a Hard Reset

If the above steps don’t work, perform a more in-depth reset:

1. While the printer is on, disconnect the power cord from the back of the printer.
2. Hold the Power button for 15 seconds.
3. Reconnect the power cord and turn the printer on.

Update the Printer Firmware

Ensure your printer firmware is up to date:

1. Go to the HP Software and Driver Downloads page.
2. Enter your printer model (HP Envy 6230) and download the latest firmware update.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support