error 55.0602

[Kujala]

I have the dreaded 55.0602 error.

followed the basic instructions on restarting ... no joy, still have error

finally found the "reset" config instructions ... managed to do the "factory reset". this indicated that the storage (nvram) was being reinitialized ... no joy, still have error

so now its down to replacing the PCB

out of warranty of course

so where to get the part?

two part numbers for the printer itself: T6B82A, T6B82R >> check the part number through HP Smart app.

lookup the replacement part on the HP part store

The HP Parts Store - HP Computer Parts - HP Printer Parts - HP parts - hp batteries - SSD - printhea...

and you will see the part is unobtainium directly from HP.

[Sneha_01]

Hi @Kujala ,

We apologize for the inconvenience, but it seems that the issue needs a part replacement.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[Repairatrooper]

RM2-9574-000CN is the part number for the duplex controller, but as you have found out,  no longer supported by HP as it shows as obsolete. A general google search showed some third party parts suppliers and Ebay vendors that have stock.