error E 0

[Frustr8dad]

Great here we go again with the typing and trying again. Today, ladies and gentlemen, we are working with a HP  ENVY 6455 All-In-One. Today this device has become the bne of my existence and is creating tormenting little printer spawn mems on the net. Now seriously I have read the other threads that contain an E 0 error and the slightly apply however I have tried all of the steps is not more with some exception the printer is currently not installed on my machine or network so I can not run a full diagnostic on it yet alone install it due to the E 0 error.  It is an inherited machine from when my fayher passes and my mother got a new all-in-one.

Here are the facts have genuine  and correct HP ink cartridges. They are not loose in connection and both connections (printer and cartridge) have been cleaned. Paperjam has been searched fpr, not found but cleared. Error has been limited to the color cartridge only.  Both cartridges have been replaced with new cartridges. Machine is currently unplugged and before todays attempted install has been unplugged for 3 months without error.

Troubleshooting steps have been followed.

Please advise.

Frustr8Dad

[Kuroi_Kenshi]

Hi @Frustr8dad,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

The E0 error on an HP ENVY 6455 All-In-One printer can be frustrating. Here are some steps to help troubleshoot and resolve this issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

2. Check for Paper Jams

• Ensure there are no paper jams or obstructions in the printer.
• Open all compartments to inspect and remove any stuck paper.

3. Reinstall Cartridges

• Remove the ink cartridges from the printer.
• Ensure there is no debris or obstruction in the cartridge slots.
• Reinstall the cartridges properly.

4. Reset the Printer

• Turn off the printer.
• Hold down the power button and the cancel button (or resume button) simultaneously for about 10-20 seconds until the printer powers on and displays resetting options.

5. Update Firmware

Kindly refer to this link to update your printer firmware.

6. Reinstall Printer Software

• Remove the printer from your computer and network.
• Reinstall the printer software and drivers:
  • Visit the HP Customer Support - Software and Driver Downloads page.
  • Download the latest drivers for your printer and install them.

7. Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor, a free tool that can help diagnose and resolve printing and scanning issues.

8. Check Network Connectivity

• Run a network test from the printer’s control panel or configuration menu.
• Verify the printer’s IP address and network settings.

9. Perform a Hard Reset

• Turn off the printer.
• Unplug the power cord and wait for 10 minutes.
• Reconnect the power cord and turn the printer back on.

I hope this helps.

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Best regards,