error code 042C4661

[leon_6355-]

Is a printer I recived from USA

It uses cartridge 415A

gIVES ME AN ERROR CODE 042C4661 after i switched it on

[zoey7886]

@leon_6355-, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding error code 042C4661!

We're thrilled to have the opportunity to assist you and provide a solution. 

Restart the Printer:

• Turn off your printer, wait for about 30 seconds, then turn it back on.

Check Cartridge Installation:

• Ensure that the HP 415A cartridge is properly seated in its slot.
• Verify that the cartridge is a genuine HP product by checking the security label at HP Anti-Counterfeit.

Update Firmware:

• Check if there is a firmware update available for your printer model and apply it if necessary.

Check for Paper Jams or Blockages:

• Open the printer and inspect for any paper jams or obstructions within the printer mechanism.

Authenticity Verification:

• If you suspect an issue with the cartridge, return it to the point of purchase for verification and possible replacement. 

Hope this helps!

Take care, and have an amazing day! 

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Regards,