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laurawo16
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Message 1 of 2
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Flag Post

error code 0x00829c98

‎12-07-2020 09:10 AM

HP Recommended
Product: Envy 5055

I'm trying to connect to a printer that my parents gave me but I'm getting this error code: 0x00829c98. I can't setup, the printer isn't connected to the internet, is there anything I can do?

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Kumar0307
HP Support Agent
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Message 2 of 2
Flag Post

‎12-16-2020 04:11 AM

HP Recommended

@laurawo16, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. A 0x error indicates a possible hardware issue with the printer.

Are you able to bypass this error and access the home screen of the printer?

 

Kindly perform the steps mentioned in this document -  '0xc19a0005' or Similar Error Code Displays

 

Also, check for any paper jams inside the printer and make sure the print carriage is moving freely. Refer to - Paper Jam Error

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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