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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BayBhutan
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error code 0xb3dcda2b

HP Recommended
HP ENVY 5010
macOS 11.0 Big Sur

Need help with what to do with ERROR CODE 0xb3dcda2b (or is it oxb3dcda2b) ?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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HP Recommended

@BayBhutan

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. Check if you can bypass the error to access the home screen of the printer. The reset can only be performed if you are able to access the home screen.

 

If yes, let us try this:

  • Go to Setup > Tools > Restore to factory defaults

Check for any jams inside the printer and make sure the print carriage is moving freely. Refer to the article: Carriage jam or E3 error

 

If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.  You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day!

ECHO_LAKE
I am an HP Employee

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