error code 0xc19a0013

[metommy]

error code 0xc19a0013 with genuine HP ink Cartriges

[Max3Aj]

@metommy, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The HP printer error code 0xc19a0013 typically indicates a printhead failure or an ink system failure. This issue can arise from clogged printheads, low ink levels, or internal hardware problems. Here are some troubleshooting steps you can follow:

Power Cycle the Printer

• Turn off the printer.
• Unplug the power cable from both the printer and the wall outlet.
• Wait for at least 2-3 minutes.
• Plug the power cable back in and turn on the printer.

Check Ink Cartridges

• Open the ink cartridge access door.
• Remove and reinsert the cartridges to ensure they are seated properly.
• If the error persists, replace any low or defective cartridges.

Clean the Printhead (If Removable)

• If your printer has a removable printhead, carefully take it out.
• Gently wipe the printhead contacts with a lint-free cloth and distilled water (avoid using tap water).
• Allow it to dry completely before reinserting.

Reset the Printer

• For some HP printers, press and hold the Power button and the Cancel button together for 10 seconds.
• Release the buttons and restart the printer.

Update Firmware

• Visit the HP Support website to check for any firmware updates for your printer model.
• Install updates via the HP Smart app or the printer’s control panel if available.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support