error code 62.80.13 still comes back after turning off

[Philswan1]

error code returns after turning off , prints but misses bits how do i reset printer head

[Hawks_Eye]

Hi @Philswan1 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The error code 62.80.13 on your HP OfficeJet Pro 8024 typically indicates an issue with the printhead. 

Here are steps to troubleshoot and reset the printhead:

 

1. Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.
• This simple restart can sometimes resolve temporary issues.

 

2. Check for Obstructions:

• Open the printer cover and inspect the printhead area.
• Ensure there are no paper jams, debris, or foreign objects blocking the printhead's movement.

 

3. Clean the Printhead:

• Access the printer's control panel and navigate to Setup > Tools > Clean Printhead.
• Follow the on-screen instructions to initiate the cleaning process.
• After cleaning, print a test page to check if the issue is resolved.

 

4. Update Firmware:

• Ensure your printer has the latest firmware installed. Visit the HP Support page for your printer model to download and install updates.

 

5. Reset the Printer:

• Perform a factory reset to clear internal errors. Refer to your printer's manual or HP's support website for instructions specific to your model.

 

6. Replace the Printhead:

• If cleaning and resetting don't resolve the issue, you may need to replace the printhead. HP OfficeJet Pro printers often have user-replaceable printheads. Check your printer's user manual or this guide for instructions.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye