error code f0.01.01.02

[Attelos]

I have unplugged the printer and the error code comes back . Also when the restart comes up on the printer it is frozen and does not work . The printer is 2 months old I have always had HP printers and this is the first time I have encountered this.  Can anyone help or do I need to contact HP direct.

[zoey7886]

@Attelos, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error Code f0.01.01.02 on HP Envy 6132e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy 6132e All-in-One Printer displays the error code f0.01.01.02 and remains frozen after attempting a restart, follow these steps to troubleshoot the issue:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Firmware Updates:

• Ensure your printer firmware is up to date.
• Visit the HP Support Page and look for any available firmware updates specific to your printer model.

Reset the Printer:

• Sometimes a hard reset can resolve issues. Follow the steps outlined in the user manual or visit the HP support website for instructions on resetting your HP Envy 6132e printer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,