error code for ink cartridge used

[Ant1919]

Good morning ,

My printer has a error code for used ink cartridge but it has just been installed, how do i clear this message?

Thank you

Anthony Gaunt

Gap Group

[ZBoost_Ultra]

Hello @Ant1919 

That message usually appears when the printer isn’t detecting the cartridge correctly, even if it’s new. Here are the steps to resolve it:

1. Reseat the Toner Cartridge

1. Power off the printer.

2. Remove the toner cartridge.

3. Gently shake it side-to-side and reinstall it firmly.

4. Power the printer back on.

2. Check for Protective Seals

Make sure:

• The orange pull-tab/seal has been fully removed.

• No packaging material remains inside the toner bay.

3. Inspect Cartridge Chips

Ensure the gold contact chip on the cartridge is:

• Clean

• Not scratched or damaged
  Wipe gently with a lint-free cloth if needed.

4. Update Printer Firmware

Outdated firmware can misread new cartridges:
Menu → Settings → Update Firmware (or update via HP Support site).

5. Try Another Genuine HP Cartridge

If available, try a second HP toner.
These printers reject non-HP or defective chips immediately.

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If the message persists after these steps, the cartridge chip may be faulty — HP can replace it under warranty.