error code hpox6100048 shows on my screen

[bill19691]

hp office jet pro 6968

[Sneha_01]

Hi @bill19691 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "hpox6100048" on your HP OfficeJet Pro 6968 typically indicates a hardware or connectivity issue. Here are some steps you can take to troubleshoot and resolve this error:

Step 1: Restart the Printer

1. Turn Off the Printer: Unplug the power cord from the back of the printer.
2. Wait a Minute: Allow the printer to sit without power for about 60 seconds.
3. Plug it Back In: Reconnect the power cord and turn the printer back on.

Step 2: Check for Paper Jams

1. Open Printer Covers: Check for any paper jams by opening the printer covers.
2. Remove Any Obstructions: If you find any jammed paper, carefully remove it, ensuring there are no torn pieces left inside.

Step 3: Check Ink Cartridges

1. Remove and Reinsert Cartridges: Open the cartridge access door, remove the ink cartridges, and then reinstall them to ensure they’re seated correctly.
2. Check for Damage: Inspect the cartridges for any signs of damage or leaks.

Step 4: Reset Network Settings (if applicable)

If your printer is connected to a network, consider resetting the network settings:

1. Go to Setup: From the printer’s control panel, go to Setup.
2. Network Settings: Navigate to Network and select Restore Network Defaults.

Step 5: Update Printer Firmware

1. Check for Firmware Updates:
   • Use the HP Smart app or the HP Support website to check if there are any firmware updates available for your printer. Follow the instructions to install any updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support