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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-25-2024 12:15 AM

HP Recommended

First got error code oxb301d300 error code after recently installing new color cartridge. Was able to unplug & replug & get to work again. Now two weeks has past & the problem has occurred again. This time the unplug etc not only didn't work, now printer is totally dead. Is that it for this printer? Time to buy  new

Category:
1 REPLY 1

‎06-26-2024 07:19 AM

HP Recommended

Hi @Jeri7789,

 

Welcome to the HP Support Community

 

I understand you are getting an error message  on your printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

 

Update the printer firmware 

 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571 

HP Support 

.
Sneha_01- HP support
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