error code: "0xc19a0013" (Missing or Failed Printhead).

[rjm13]

I have the printer (HP Officejet Pro 8610 e-All-in-one printer) .  The printer functioned properly - copy, fax, and scan, until a few  days ago.  Now, it does not print at all.  Received an error code: "0xc19a0013" (Missing or Failed Printhead).  An expanded version of the error code reads:  "The Printhead appears to be missing, not detected, or incorrectly installed.  Error Code: 0xc19a0013.   The printer uses a removable printhead, HP Ink Cartridges 950 (black) and  951(cmy).  I have used HP Support Troubleshooting recommendations: all software and firmware for this printer is installed; the HP ink cartridges are not low or empty; removed the ink cartridges from the printhead and reinstalled them.

There are multible steps in the troubleshooting recommendation, but I stopped at removing the printhead.  Because of my technical inexperience, and there were too many ceveats (beware, caution, proper reinstallation, and etc.)  with removing the printhead that could cause greater problems.  So, I stopped at removing and cleaning the printhead.  Also, used the HP Printer Scan Doctor for assistance. The tool for cleaning the printhead doesn't work.  

What troubles me most with the 0xc19a0013 error code is its explanation: The printhead appears to be missing, not detected, or incorrectly installed.  I can use all the help I can get to understand what is going on with the error code that I have received, and how to resolve the malfunctioning printer.

[DavidSMP]

Hi @rjm13,

Good Day. Thanks for visiting the HP community. I reviewed the post regarding printhead errors with the printer. Superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂 I will gladly assist you here.

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?

It looks like a hardware issue with the printer. For now please try these steps:

• Please try all the prescribed steps from this link: http://hp.care/2AkeDWb to troubleshoot printhead related errors.

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• You actually need to clean and remove the printhead and reseat it 3 times as suggested in the article. That is the key. Please contact HP phone support for further assistance regarding this.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Lisbeth1]

After trying  numerous things, I tried your suggestions and it worked.  Thank you so much!!

Officejet pro 8630 printhead missing.  Possible power failure was our issue.....I think😌

[Vlad16]

I tried suggestion below, but it did not work for me.

It looks like a hardware issue with the printer. For now please try these steps:

• Please try all the prescribed steps from this link: http://hp.care/2AkeDWb to troubleshoot printhead related errors.

I did not try printhead cleaning.  Is it relevant?